Responsible Gaming at ber99

1. Our Commitment to Responsible Gaming

ber99 believes that gambling should be an entertaining pastime, not a source of financial stress or personal harm. We take responsible gaming seriously and have built a suite of practical tools directly into the platform so that every player in Bangladesh — whether they are enjoying cricket betting, live casino games, slots or crash games — can set meaningful limits and stay firmly in control of their experience.

Responsible gaming is not just about restricting play. It is about empowering you with accurate information, transparent tools and unconditional access to support so you can make genuinely informed decisions about how you play, when you play and how much you spend. All of the tools described on this page are free, immediately available and can be activated or adjusted without contacting support — though our team remains available around the clock if you need them.

ber99 is strictly an adults-only platform. You must be 21 years of age or older to register and play. We use identity verification checks during the registration and KYC process to enforce this requirement, and accounts found to be held by persons under 21 will be immediately closed and all funds returned.

2. Gambling Safely — The Golden Rules

Keeping gambling enjoyable comes down to a few straightforward habits. The following golden rules apply whether you are betting on a BPL match, spinning slots, or playing live casino games at ber99:

• Only gamble with money you can genuinely afford to lose. Never use rent, bill payments, grocery funds, savings, or money borrowed from others for gambling purposes.
• Set a time limit before you start your session and stick to it. Use our session timer tool to enforce this automatically.
• Never chase losses. If you have reached your session budget, stop playing — chasing is the single fastest path to financial harm.
• Keep gambling separate from your emotional state. Avoid playing when you are feeling stressed, upset, depressed, under the influence of alcohol, or under significant financial pressure.
• Take regular breaks. Even when you are enjoying a winning session, step away for 15-20 minutes every hour to reset your perspective.
• Be honest with yourself. If friends or family have expressed concern about your gambling, take those concerns seriously and consider using one of our responsible gaming tools.

3. Deposit Limits

Deposit limits are the most effective tool for keeping your gambling expenditure under control. ber99 allows every player to set a daily, weekly or monthly deposit ceiling directly from their account settings page. Once a deposit limit is confirmed, it takes effect immediately — meaning it applies to the very next deposit attempt you make.

Decreasing your deposit limit takes effect immediately. Increasing your deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit applies — this delay is intentional and protects you from impulsive decisions made in the heat of a gambling session. You can set deposit limits for bKash, Nagad, Rocket and all other payment methods available on ber99.

How to Set a Deposit Limit

Setting a deposit limit on ber99 takes under one minute. Follow these steps:

1. 1Log in to your ber99 account and navigate to your Account Settings.
2. 2Select "Responsible Gaming" from the settings menu.
3. 3Choose the period (Daily / Weekly / Monthly) and enter your desired limit amount in BDT.
4. 4Confirm the limit — it takes effect immediately. You will receive a confirmation notification.

4. Session Time Limits

Time limits help you avoid losing track of how long you have been playing. Studies consistently show that longer uninterrupted sessions are associated with higher rates of problem gambling behaviour. ber99 allows you to set a maximum session duration — from as short as 30 minutes up to several hours — directly within your account settings.

When your session timer is active, you will see a countdown in your account interface. Ten minutes before your session limit is reached, ber99 displays a prominent warning notification. When the timer expires, you are automatically logged out. You may log back in for a new session, but your previous session's result — win or loss — is clearly shown so you can make a conscious decision about whether to continue playing.

5. Time-Out & Self-Exclusion

Sometimes the right choice is to stop playing entirely for a period of time. ber99 supports this decision fully and has made it as easy as possible to take a break — with no questions asked and no pressure to change your mind.

Time-Out (Short Break)

A time-out is a short voluntary break from gambling on ber99. You can request a time-out of 24 hours, 48 hours, 1 week or 4 weeks from your account settings. During a time-out, your account remains open and your balance is preserved, but you cannot place bets, make deposits or access any games. Marketing communications are suspended for the duration of your time-out. Your time-out cannot be shortened once it is activated — it must run its full course.

Self-Exclusion (Extended Break)

Self-exclusion is a longer-term measure for players who feel that gambling is no longer healthy for them. ber99 offers the following self-exclusion periods:

• 6 months — suitable for players who want a meaningful break and time to reassess their relationship with gambling.
• 1 year or 5 years — for players who recognise that they need a longer period away from gambling to regain healthy habits and financial stability.
• Permanent exclusion — an irreversible closure of your ber99 account. Once permanent exclusion is applied, the account cannot be reopened under any circumstances. Your balance will be returned to you in full.

6. Reality Checks

A reality check is a periodic on-screen notification that interrupts your session to show you factual information about your current gambling activity. On ber99, you can set reality check reminders to appear every 30 minutes, every hour, or every 2 hours during active play. Each reminder displays the total time you have been playing in the current session, the net result of that session (total wagered minus total won), and a prompt asking whether you wish to continue or stop.

Reality checks are a lightweight but powerful intervention. Research shows that simply being shown objective data about your session — rather than relying on your own memory and subjective feelings — significantly improves decision-making quality. We recommend all players enable reality checks as a baseline responsible gaming measure, even if they feel fully in control of their gambling.

7. Age Verification — 21+ Only

ber99 operates a strict 21+ age verification policy across all services. When you register, you are required to confirm that you are 21 years of age or older. This confirmation is followed by a KYC (Know Your Customer) identity verification step, which requires you to submit a valid government-issued identity document — such as a National Identity Card (NID), passport or birth certificate — showing your date of birth. Accounts that cannot be verified as belonging to a person aged 21 or over will not be approved for real-money play.

We carry out additional age and identity checks at the withdrawal stage and whenever our fraud prevention systems flag an account for review. These checks are not a punitive measure — they exist to protect players and to ensure that ber99 remains a safe environment for everyone.

8. Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following self-assessment questions are based on widely recognised responsible gaming frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to reach out to our support team and consider activating one of our responsible gaming tools:

• Q1Do you find yourself spending more money on gambling than you originally intended, or more than you can comfortably afford to lose?
• Q2Have you ever borrowed money, sold belongings or used savings specifically to fund gambling activity?
• Q3Do you feel restless, irritable or anxious when you try to reduce or stop gambling?
• Q4Have you tried to hide the extent of your gambling from family, friends or colleagues?
• Q5Do you gamble to escape stress, low mood, boredom, loneliness or other emotional difficulties, rather than purely for entertainment?
• Q6After losing, do you feel a strong compulsion to return immediately and try to win the money back?

Answering honestly — even privately — is the first and most important step. Recognising the signs early makes it much easier to address problem gambling before it escalates. ber99 is here to support you through the process, not to judge you.

9. Get Support — We Are Here to Help

If gambling has stopped being fun and has started to feel like a problem, please reach out. You do not need to have a confirmed gambling disorder to ask for help — concern is enough. Our support team is trained to handle responsible gaming conversations with sensitivity and without judgement.

If you feel that your gambling is causing serious harm to yourself or to people close to you, we urge you to speak to a trusted person in your life — a family member, a friend, a doctor or a counsellor. Talking openly about a gambling problem is often the single most effective step a person can take. You do not have to manage this alone.

You can also seek confidential support from professional counselling services available in Bangladesh. Reaching out to a mental health professional or a support helpline is a sign of strength, not weakness — and it can make a significant difference to your wellbeing and that of your family.

10. Protecting People Around You

If you are concerned that someone you know — a family member, a friend or a colleague — may have a gambling problem, there are practical steps you can take. Start by having a calm, non-judgmental conversation about your concerns. Focus on specific behaviours you have observed rather than making general accusations. Make clear that you are coming from a place of care, not criticism.

You can contact ber99 support on behalf of a third party to report a concern. While we are bound by data privacy rules and cannot share account details with you, we can take appropriate action to review the account in question and ensure the player is offered responsible gaming resources. ber99 takes all such reports seriously and investigates them with care.